Astoria provides tools to assist with support issues and system troubleshooting.
- Users can run a diagnostic command that collects information about the system and displays it in the opened dialog window. The information can be saved in a .zip file on the local system.
- Users can run a batch job to find and zip up all Astoria log files on the user's system. The information is placed in a .zip file on the local system.
- For On Premises customers, an administrator can execute a command on Primary or Secondary ACS servers or the CMS server to create a .zip file of that server's logs.
Information collected by these tools and stored in the
.zip files can be provided to Astoria support representatives using the Astoria Support Portal. See
Accessing Application Support. The
.zip files can also be sent by email to an Astoria support representative.
Note: Very large .zip files can be uploaded to ftp.astoriaondemand.com.