For On Premises customers, an administrator can execute a command on Astoria servers to create a .zip file of that server's logs.
Run the command on each server (CMS, Primary ACS, and any Secondary ACS server).
- Remote desktop to the server.
- In a command shell, run the following command:
cd /d %AST_BASEDIR%\jython
CALL jython.bat logHelpers.py zip %USERPROFILE%\Desktop\%COMPUTERNAME%-Logs.zip
The command produces a .zip file on the desktop.